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Do I need to create an account to place an order?
Nope! You can check out as a guest. Creating an account helps you track orders, save info, and check out faster — but it's totally optional.
Do I need to create an account to place an order?
Nope! You can check out as a guest. Creating an account helps you track orders, save info, and check out faster — but it's totally optional.
Can I order an item that’s out of stock?
No, but you can sign up to get notified by email when it’s restocked.
Can I pre-order upcoming products?
Yes! Some “Coming Soon” items are available for pre-order. Personalize them and check out like usual. Orders ship once inventory arrives — usually within 2–4 weeks.
How do I cancel my order?
Call us within 2 hours of placing your order at 647-317-3770 or email csr@reddoorengraving.com.
Can I add to my order after it’s been placed?
Maybe! Contact us within 2 hours (and before 4 PM EST). If it hasn’t shipped, we’ll try to add it.
Where’s my order confirmation?
A confirmation email is sent right after checkout. Check spam/junk if you don’t see it. Still nothing? Email us.
When will I get my shipping and tracking info?
You’ll receive a shipping confirmation with tracking once your order has been processed — typically within 5 business days.
Can I customize something or tweak an existing RDE design?
Yes! Visit our Custom Order page to learn how we can bring your ideas to life.
Can I order an item that’s out of stock?
No, but you can sign up to get notified by email when it’s restocked.
Can I pre-order upcoming products?
Yes! Some “Coming Soon” items are available for pre-order. Personalize them and check out like usual. Orders ship once inventory arrives — usually within 2–4 weeks.
How do I cancel my order?
Call us within 2 hours of placing your order at 647-317-3770 or email csr@reddoorengraving.com.
Can I add to my order after it’s been placed?
Maybe! Contact us within 2 hours (and before 4 PM EST). If it hasn’t shipped, we’ll try to add it.
Where’s my order confirmation?
A confirmation email is sent right after checkout. Check spam/junk if you don’t see it. Still nothing? Email us.
When will I get my shipping and tracking info?
You’ll receive a shipping confirmation with tracking once your order has been processed — typically within 5 business days.
Can I customize something or tweak an existing RDE design?
Yes! Visit our Custom Order page to learn how we can bring your ideas to life.
What’s the difference between personalization and customization?
Add your own text or artwork to one of our existing designs.
Create your own one-of-a-kind item from scratch — materials, size, shape, and more.
How do I care for my engraved products?
We include product care instructions with every order. Need help? Email csr@reddoorengraving.com.
Can I send my purchase as a gift?
Definitely. Just enter the recipient’s shipping address at checkout. You can also add a free note or purchase a custom card from our Gift Wrapping section
What’s the difference between personalization and customization?
Add your own text or artwork to one of our existing designs.
Create your own one-of-a-kind item from scratch — materials, size, shape, and more.
How do I care for my engraved products?
We include product care instructions with every order. Need help? Email csr@reddoorengraving.com.
Can I send my purchase as a gift?
Definitely. Just enter the recipient’s shipping address at checkout. You can also add a free note or purchase a custom card from our Gift Wrapping section
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay.
We don’t accept cheques, e-transfers, money orders, or POs.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay.
We don’t accept cheques, e-transfers, money orders, or POs.
What are my shipping options?
Choose your preferred shipping speed (Standard, Expedited, Overnight, or International) at checkout. Rates are calculated automatically.
What are the shipping costs?
Shipping is calculated at checkout based on weight, size, and delivery location.
Do I have to pay duties or customs fees on international orders?
Yes. International customers are responsible for any import taxes or duties. These are not included in our shipping charges.
How long does delivery take?
: 7–10 business days (plus 3–5 days for processing)
: 10–20 business days, depending on shipping method (plus 3–5 days for processing)
What if my order is missing?
Contact us after 10 business days from shipping confirmation.
Contact us after 20 business days.
Email: csr@reddoorengraving.com
What are my shipping options?
Choose your preferred shipping speed (Standard, Expedited, Overnight, or International) at checkout. Rates are calculated automatically.
What are the shipping costs?
Shipping is calculated at checkout based on weight, size, and delivery location.
Do I have to pay duties or customs fees on international orders?
Yes. International customers are responsible for any import taxes or duties. These are not included in our shipping charges.
How long does delivery take?
: 7–10 business days (plus 3–5 days for processing)
: 10–20 business days, depending on shipping method (plus 3–5 days for processing)
What if my order is missing?
Contact us after 10 business days from shipping confirmation.
Contact us after 20 business days.
Email: csr@reddoorengraving.com
Please see our full Refund Policy in the site footer.
Still need help? Reach out to csr@reddoorengraving.com
Please see our full Refund Policy in the site footer.
Still need help? Reach out to csr@reddoorengraving.com
