Refund policy

Return/ Refund/ Exchange Policy

Refunds/Exchanges:

We do not accept returns or exchanges due to the ‘personalization and customization’ of our products, unless the item you purchased and received is defective.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can rectify the issue immediately.

If you receive a defective item, please contact us csr@reddoorengraving.com with your order number, and confirm your name, address, email and phone number.

Once we receive your email with the above details, we will contact you directly to plan for your defective or incorrect item to be picked up and returned. 

Upon receipt of the returned product, we will send you a refund or a replacement as a result of the defect/error.  If you choose a replacement we will replace the product within 48 hours, if the item is available and in stock, or we will refund the full purchase price, using the original method of payment.

Refunds

We will notify you once we’ve received your return and a refund will automatically be applied onto your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds will include all shipping and handling charges paid by you (if any) and as shown on your invoice.

Shipping charges for all returns will be paid and insured by The Red Door Engraving Company Inc. You will not be responsible for any loss or damage to hardware during shipment.